Manage all your service providers from a single dashboard and track their performance transparently.

Gather all your suppliers and contractors for maintenance and service tasks in one place. Work with the most suitable partner by measuring SLA compliance, costs, and job completion speed with Operio.

Working with the Right Supplier

Easily identify the most efficient suppliers with performance scores, SLA data, and cost analysis.

Traceability and Transparency

Instantly track which job is completed by which supplier, in what timeframe, and at what cost.

Monitoring SLA and Compliance with Contracts

Identify SLA violations, delays, and extracontractual costs, and take action.

Service Request Management

Reduce email and phone traffic; manage work orders, approvals, and feedback from a single platform.

Detailed Functions

Supplier / contractor cards (company information, service areas, regions)

Supplier / contractor cards (company information, service areas, regions)

Supplier–work order association

Supplier–work order association

SLA definition (response time, completion time, etc.)

SLA definition (response time, completion time, etc.)

Performance scorecards (completion rate, first-time resolution, delay rate)

Performance scorecards (completion rate, first-time resolution, delay rate)

Cost and invoice tracking (per job, location-based)

Cost and invoice tracking (per job, location-based)

Availability and audit log records

Availability and audit log records

Active / passive supplier management

Active / passive supplier management

Supplier notes and internal comment fields

Supplier notes and internal comment fields

Preparing supplier / contractor cards

Preparing supplier / contractor cards

How does it work?

1

A performance comparison is made between two technical services that serve different stores in the same city.

A performance comparison is made between two technical services that serve different stores in the same city.

2

The operations center identifies a supplier that is continuously violating SLAs and decides to work with an alternative supplier.

The operations center identifies a supplier that is continuously violating SLAs and decides to work with an alternative supplier.

3

Supplier assignments are made region-specific for stores in different areas; work orders are automatically directed to the right company.

4

At the end of the period, supplier-based cost and performance reports are presented to upper management.

I use operio to track the operations and budgets of maintenance and repair tasks. This is a quite useful application and increases our efficiency. Additionally, being cloud-based allows us to access our data from anywhere. In summary, I believe an application like operio can be very beneficial for businesses.

Koksal Kaysı

Ipekyol Retail Director