Operio at Retail Shopping Summit 2026: From Operations to Data-Driven Facility Management

Many of the factors that shape the customer experience in retail begin with the operations customers rarely see. A properly functioning HVAC system, maintenance completed on schedule, or a technical issue resolved quickly all help keep stores running smoothly.

But how can retailers maintain consistent operational standards across hundreds of stores while managing every process centrally?

At Retail Shopping Summit 2026, this was the question we set out to explore. Bringing together professionals from across the retail industry, the event provided an opportunity to discuss how digital transformation in facility management goes beyond speeding up daily tasks to making operations more visible and measurable.

Making the Invisible Visible in Retail Operations

As part of the summit, Operio CPO Halil Cicibaş delivered a presentation titled “From Operations to Data: The Digital Power of Retail Facility Management,” exploring the challenges multi-location retailers face in facility management and the opportunities digital transformation can create.

A technical issue at a store may initially seem like just another problem that needs fixing. But how often the same issue occurs across different locations, how long it takes to resolve, and how much it costs the business are all valuable operational insights.

When this information is scattered across communication channels and disconnected spreadsheets, gaining a complete picture of operations becomes difficult. Operio brings every stage of the process, from service requests and approvals to maintenance activities and cost tracking, into a single digital environment.

As a result, daily operations become more than a series of completed tasks. Every record becomes a source of information that can support better planning and more informed decisions.

From Standardization to Data-Driven Operations

For retailers operating multiple stores, ensuring operational continuity involves more than responding quickly to issues as they arise. It also requires consistent processes across locations, effective coordination between teams, and a comprehensive view of operational data.

This was one of the key ideas we explored at the summit: Digital transformation is not simply about moving existing workflows online. It is about making those workflows easier to manage, monitor, and measure.

Operio supports this transformation by bringing the daily operations of multi-location businesses together on a single platform. Store requests, approval workflows, service operations, and procurement processes can all be tracked in one place. Businesses can also configure workflows to match their organizational structures, enabling centralized management while accommodating the needs of different locations.

This integrated approach is particularly valuable for cost management. Tracking expenses throughout a request's lifecycle, from creation to completion, helps businesses understand current spending and plan more effectively for future needs.

It also takes digital facility management in retail beyond day-to-day task management. Data collected across stores can help identify recurring issues, evaluate maintenance performance, and support more efficient resource allocation.

Operio AI and the Future of Data-Driven Management

The next step in the digital transformation of retail operations is making better use of the data businesses already collect.

At the summit, we also introduced our vision for Operio AI as part of our future development plans. Analyzing operational data and making relevant information easier for teams to access are among the opportunities artificial intelligence can bring to facility management.

At Operio, our goal is to create a management experience that does more than digitize workflows. We want to help businesses better understand their operations and make more informed decisions.

Our Digital Transformation Guide for the Summit

Building Operio has taught us a great deal about the realities of day-to-day operations. We have brought those insights together in a guide exploring how digital transformation could reshape retail facility management over the next five years.

You can also access the guide we prepared for the summit here: 👉 Digital Transformation in Retail Facility Management Guide

If you would like to see how retail operations teams use Operio, explore our retail solutions. To discuss your own operational needs, feel free to get in touch.

About Retail Shopping Summit

Retail Shopping Summit is an industry event organized by Bi Sektör, bringing together professionals from retail store operations, technology, procurement, and related fields.

For event programs and updates, visit perakendezirvesi.com. For more industry-related content, explore bisektor.com.

Frequently Asked Questions

1. What does retail facility management software do?

Retail facility management software brings maintenance requests, preventive maintenance, asset management, and service providers across a store network into a centralized workflow. This allows teams to track responsibilities, timelines, and costs in one place.

2. What did Operio present at Retail Shopping Summit 2026?

Our CPO, Halil Cicibaş, discussed why retail facility management processes often become fragmented and how day-to-day operations can be transformed into actionable data. His presentation was titled “From Operations to Data: The Digital Power of Retail Facility Management.”

3. Where can I access the guide shared at the summit?

The guide is available on the Operio Resources page. Simply complete a short form to download it.