Operio for Retail

Operio enables proactive hotel facility management and centralized maintenance operations.

Hotel room — maintenance and facilities management
Hotel room — maintenance and facilities management

Increase Your Productivity!

Increase Your Productivity!

Increase Your Productivity!

Brands using Operio have made hotel maintenance management more efficient.

Brands using Operio have made hotel maintenance management more efficient.

-37%

-37%

-37%

Room Issue Response Time

Room Issue Response Time

-32%

-32%

-32%

Technical Complaints

Technical Complaints

98%

98%

98%

Facility Availability

Facility Availability

What Changes with Operio?

What Changes with Operio?

What Changes with Operio?

Operational Complexity is Eliminated

Intervention duration reduce

SLA and Service Quality Standardization

Operational Costs Saving

Highly Coordinated Center and the Field Teams

Leverage Decision-Making Process

Manage All Technical Processes in Your Stores with Operio

We make your current service and maintenance operations lean, measurable, and scalable. With Operio, you can gather requests from your facilities, assign these requests to your internal and external teams, and easily manage processes end-to-end.

Room & Floor Request Management

Technical & Preventive Maintenance

Budget & Cost Control

Team & Shift Management

Service Supplier Management

Room & Equipment Tracking

01 / 06

Room & Floor Request Management

Room defect and complaint notification forms, instant request creation via QR code, instant room status tracking, and assignment to the team or supplier. The entire process, from the reception team to the housekeepers, is managed in Operio.

Service forms with photos and digitally approved request closure

Instant request creation via QR code — from the housekeeper or the reception

The request is instantly assigned to the team or supplier, and the process can be tracked

Oda & Kat Talep Yönetimi

Oda arıza bildirimi, QR kod ile talep açma, oda durumu takibi ve ekibe atama.

Teknik & Önleyici Bakım

Klima, asansör ve havuz bakım planları, kontrol listeleri ve SLA takibi.

Bütçe & Maliyet Kontrolü

Tesis ve kat bazlı bütçe, harcama kontrolü ve maliyet raporları.

Ekip & Vardiya Yönetimi

Kat hizmetleri, vardiya planlaması ve birimler arası koordinasyon.

Servis Tedarikçi Yönetimi

Servis firma portföyü, sözleşme, SLA ve performans değerlendirme.

Oda & Ekipman Takibi

Ekipman envanteri, QR kod eşleştirme ve arıza/garanti geçmişi.

Reception & Operations

Resolve the Issue Before a Guest Complaint Arrives

From the reception team to the housekeeping staff, and from technicians to suppliers, all teams work on the same platform. Room maintenance issues are recorded instantly, assigned to the right person, and resolved.

Why Operio?

Operio is a CMMS solution specially developed for the hospitality industry. It brings all processes, from room requests to technical maintenance, budget control to supplier management, together in a single point.

Exclusive to the Hospitality Industry

Operio brings room maintenance, housekeeping, and technical operations together on a single platform.

Access to All Features

From boutique hotels to large hotel chains, Operio offers unlimited user and feature access for all your properties.

Uninterrupted Support

Operio provides support with a strong after-sales support team in all processes.

How do you optimise your hotel maintenance processes?

Manage periodic maintenance plans, checklists, and equipment tracking all from one place.

Team & Coordination

Bring All Teams Together on a Single Platform

The technical team, housekeeping, and suppliers work in coordination on the same work order with instant notifications. Access SLA tracking, shift planning, and performance reports from a single screen.

Request a Custom Demo for Your Hotel

Let our experts prepare a bespoke presentation for your facility.

FAQs

Can I import my hotel data into Operio?

Yes, during the system transition phase, our expert consultants provide support in importing all your data, including room inventory, team details and past work orders.

Can I import my hotel data into Operio?

Yes, during the system transition phase, our expert consultants provide support in importing all your data, including room inventory, team details and past work orders.

Can I use it for multiple properties or hotel chains?

Can I use it for multiple properties or hotel chains?

Do the hotel technical team and housekeeping work from the same system?

Do the hotel technical team and housekeeping work from the same system?

Is there an additional licence fee for my suppliers?

Is there an additional licence fee for my suppliers?