Operio | Multi-Location Retail Management Software

Sectors / Hotels

Hotel Maintenance and Facility

Management Software

In the hospitality industry, every malfunction directly affects guest satisfaction. With Operio, manage room and common area maintenance requests, technical team coordination and SLA tracking from a single platform.

Report room malfunctions in seconds using a QR code, automatically assign them to the correct technician, and resolve them before guests even notice. Manage all your properties, from boutique hotels to chain groups, from the same dashboard.

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Installation and training support included · Free plan available

Increase Your Productivity!

Hotels using Operio have made maintenance and facility management more efficient.

-43%

Room fault response time

-38%

Guest complaint rate

96%

Facility continuity rate

*Source: Operio customer data

What Changes
with Operio?

Operational Complexity is Eliminated

Intervention duration reduce

SLA and Service Quality Standardization

Operational Costs Saving

Highly Coordinated Center and the Field Teams

Leverage Decision-Making Process

Manage All Technical Processes in Your Hotel with Operio

Monitor, assign and report all your operations from a single platform, from room defects to common area maintenance, housekeeping to technical team management.

Room & Floor Request Management

Technical & Preventive Maintenance

Budget & Cost Control

Team & Shift Management

Service Supplier Management

Room & Equipment Tracking

01 / 06

Room & Floor Request Management

Room defect and complaint notification forms, instant request creation via QR code, instant room status tracking, and assignment to the team or supplier. The entire process, from the reception team to the housekeepers, is managed in Operio.

Service forms with photos and digitally approved request closure

Instant request creation via QR code — from the housekeeper or the reception

The request is instantly assigned to the team or supplier, and the process can be tracked

Review Request Management

Room & Floor Request Management

Technical & Preventive Maintenance

Budget & Cost Control

Team & Shift Management

Service Supplier Management

Room & Equipment Tracking

01 / 06

Room & Floor Request Management

Service forms with photos and digitally approved request closure

Instant request creation via QR code — from the housekeeper or the reception

The request is instantly assigned to the team or supplier, and the process can be tracked

Review Request Management

Room & Floor Request Management

Technical & Preventive Maintenance

Budget & Cost Control

Team & Shift Management

Service Supplier Management

Room & Equipment Tracking

01 / 06

Room & Floor Request Management

Service forms with photos and digitally approved request closure

Instant request creation via QR code — from the housekeeper or the reception

The request is instantly assigned to the team or supplier, and the process can be tracked

Review Request Management

Reception & Operations

Resolve the Issue Before a Guest Complaint Arrives

The reception team enters the room defect into the system, the technician receives the work order on their mobile device, and the SLA countdown begins. By the time the guest enters the room, the issue has been resolved.

Review Request Management

Team & Coordination

Bring All Teams Together on a Single Platform

The technical team, housekeeping, and suppliers are all on the same panel. Shift handovers are completed in minutes, and coordination is moved away from WhatsApp groups.

Explore Team Management

Why Operio?

Operio is a CMMS solution specially developed for the hospitality industry. It brings all processes, from room requests to technical maintenance, budget control to supplier management, together in a single point.

Exclusive to the Hospitality Industry

Operio brings room maintenance, housekeeping, and technical operations together on a single platform.

Access to All Features

From boutique hotels to large hotel chains, Operio offers unlimited user and feature access for all your properties.

Uninterrupted Support

Operio provides support with a strong after-sales support team in all processes.

The difference between Excel, the PMS module and Operio

Excel / WhatsApp

PMS housekeeping module

General CMMS

Recommended

Operio

Room-based fault tracking

None

Partial

Yes

Periodic maintenance plan

None

Yes

Supplier SLA tracking

None

Partial

Yes

Multi-facility centralised view

None

Partial

Yes

Budget and expense control

None

Partial

Yes

Full support

Partial support

No support

FAQs

How does hotel maintenance software pricing work?

Yes, during the system transition phase, our expert consultants provide support in importing all your data, including room inventory, team details and past work orders.

How does hotel maintenance software pricing work?

Yes, during the system transition phase, our expert consultants provide support in importing all your data, including room inventory, team details and past work orders.

What does property management software provide in hotel operations?

Does the maintenance management system integrate with existing systems?

Can it be used for multiple properties or hotel chains?

For which size of hotels is the hotel maintenance tracking software suitable?

Do the hotel technical team and housekeeping use the same system?

Can technicians work in areas without an internet connection?

Is an additional licence fee paid for suppliers?

Can existing hotel data be imported into Operio?

Where is the data stored, and is there KVKK compliance?

Let's schedule a demo tailored to your hotel

Let our experts prepare a 20-minute presentation tailored to your facility. No need to fill out a form, just choose a convenient time from the calendar.

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